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Thread: Customer service

  1. #1
    Registered User Bondwon is offline
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    Customer service

    Why so many online stores don't care about customer service at all? Do they save money this way or what? That's the only reason for me not to use online marketplaces even though in most cases it's much more convenient to buy things online.

  2. #2
    Registered User Barbaria is offline
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    I don't really know. Maybe business owners think that hiring call center qa team is too expensive but in fact, if you outsource it to a company like the one I linked to it won't cost that much and all the expenses will pay off when the sales increase because of the proper call processing.

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