IslandMix

I woke up to a text message this morning telling me that my service has been turned off...to restore service. So now I more than vex because I know that my bill isn't due until the 30th of each month and I'm not over my spending limit.

So I call up sprint and they give me the run around.One rep tells me that I have another phone line and I didn't pay the $125 that I was suppose to. Another rep tells me that I have a transfer of liability on my account. I asked her what does that mean and she said that she couldn't even get into my account because it has been transferred over from a personal to a business account.

So now I raging mad @ 8:40am. She transferred me over to the business department and as soon as the rep pulled up my account she said " how could they do this?". I asked her what happened and she told me that the rep that applied my discount last night(because I'm a city worker I get a monthly discount) didn't waive the $125. So they added it on to my account and that put me over my spending limit. The rep fixed the problem right away and my service has been restored.

I still vex. Sprint has me on my bad side so early in the morning.

Sprint Customer Representatives need to get their act together because it's them who does give Sprint a bad name.

Customer Service without Claire - Bumped to front of line (also known as the Red Phones)
1-800-658-7564 (Retention Department, also can handle most customer service issues)
1-866-306-7056

I suggest you call this number and complain, be assertive, yet polite and tell them this is very unprofessional. I called this number last yr and now I'm locked into a special plan for life
Oh, and also add in that you are so fed up, that you are strongly considering switching to t-mobile or verizon...see how fast they start offering things. The best is : at this point, I don't care if I have to pay $150.00 to get out the contract, the customer service is at its all time low....don't say I never helped u out

I don't get it...they're assholes, but they fixed your problem?

There should've never been a problem. The first rep should've did her job right.

Thanks

i think sprint reps are pretty nice and friendly and they alwaysss are ready to help you. Everyone makes mistakes but to me Sprint ppl are ready to help. They even charged me 50 for no reason one month, i was upset but they fixed it right away

[b]Don't you think if they didn't make as many mistakes as they did and still gave that great service as you said sprint wouldn't have such a bad rep.